Frequently asked questions

Your team member works the hours you choose. Most clients opt for standard business hours in their own time zone, but some prefer early, late, or weekend shifts to align with global schedules or off-hour task completion. We customize schedules based on your operational needs.

Just like you would with any other full-time employee - via Slack, Zoom, email, or your internal tools. Your team member will have a company email address and integrate directly into your communication channels, ready to collaborate with your clients, vendors, and team.

We stand behind every placement with the 14-day replacement guarantee: if it's not working, we find and onboard a replacement within 14 days. No questions asked. Ongoing coaching and performance tracking address most concerns before it comes to that.

Invoices are issued through our U.S.-based entity, and you can pay via credit card or bank transfer - no international fees or payroll complexity. Engagements are scoped to the role and experience level you need; after an initial engagement period, billing runs month-to-month. Tell us what you're hiring for and we'll walk you through it.

No long-term lock-ins. After your initial engagement period, your contract becomes month-to-month. Many clients continue long-term, but you're free to adjust as needed.

Yes. We are the legal employer of record for your team member. While they work exclusively for your business, they are employed by Scale Partner, ensuring full compliance with local labor laws and U.S. IRS guidelines.

We do. From recruitment and onboarding to day-to-day management, training, and performance tracking - we handle it all. You'll also have a dedicated Account Manager and access to our local Talent Managers for ongoing support and communication.